Privacy Policy

Supreme Casino Privacy Policy

At Supreme Casino, we take our responsibilities around your personal information seriously. This Privacy Policy explains how we collect, use, store, disclose, and protect the personal information of players and visitors who interact with our website at https://supreme-casino-australia.com. It also explains your rights in relation to that information and how to exercise them.

By accessing or using our site, registering an account, or engaging with our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your personal information, please do not use our services.

Who We Are

Supreme Casino operates as an online gaming platform serving players across Australia. We are committed to handling all personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act. Our obligations also extend to compliance with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) (AML/CTF Act) and other applicable Australian laws.

What Information We Collect

We collect personal information that is reasonably necessary for us to provide our services, verify your identity, process transactions, and comply with our legal obligations. The types of information we collect include:

Identity and account information: Full legal name, date of birth, residential address, email address, phone number, and government-issued identification documents such as a passport or driver’s licence.

Financial information: Payment card details, bank account information, transaction history, deposit and withdrawal records, and details relating to your wagering activity.

Technical and usage information: IP address, device type, browser type and version, operating system, session data, pages visited, time spent on site, and other diagnostic data collected through cookies and similar tracking technologies.

Communications: Records of any messages, emails, live chat transcripts, or other correspondence you send to us, including details of any complaints or support requests.

Verification and compliance information: Documentation we are required to collect under the AML/CTF Act and responsible gambling obligations, including source of funds information and identity verification records.

We only collect sensitive information, such as health information that may be relevant to a self-exclusion request or responsible gambling assessment, where you have provided it voluntarily or where we are required to collect it by law. We will always handle sensitive information with additional care.

How We Collect Your Information

We collect personal information directly from you when you register an account, make a deposit or withdrawal, contact our support team, participate in promotions, or use any feature of our platform. We may also collect information automatically through your use of our website via cookies, analytics tools, and server logs.

In some cases, we receive information from third parties. This includes identity verification agencies we engage to confirm your identity, payment processors who facilitate your transactions, fraud prevention services, and regulatory bodies where we are required to exchange information for compliance purposes.

Why We Collect and Use Your Information

We use your personal information for the following purposes:

To provide and manage your account: This includes setting up and maintaining your player account, processing transactions, and providing customer support.

To verify your identity: We are legally required under the AML/CTF Act to verify the identity of our customers. We cannot allow you to use our services without completing this process.

To meet our responsible gambling obligations: We use your account activity, transaction history, and other relevant information to monitor for signs of problem gambling and to take steps to support players who may be at risk. This is a core obligation under Australian responsible gambling frameworks.

To process payments: We use your financial information to facilitate deposits, withdrawals, and refunds.

To comply with our legal obligations: This includes obligations under the AML/CTF Act, taxation laws, and any directions from regulatory authorities. We may be required to retain certain records and to report certain information to government agencies.

To prevent fraud and protect security: We use technical and account data to detect and prevent fraudulent activity, money laundering, and other unlawful conduct.

To communicate with you: We send you account-related notices, transaction confirmations, updates to our terms and policies, and, where you have opted in, promotional communications about our offers and games.

To improve our services: We analyse usage data to understand how players interact with our platform so we can improve the experience we offer.

We will not use your personal information for any purpose that is incompatible with the reason it was collected unless we have your consent or are otherwise permitted or required to do so by law.

Disclosure of Your Information

We do not sell your personal information to third parties. We share your information only in the following circumstances:

Service providers: We engage third-party providers who assist us in operating our platform, including identity verification services, payment processors, fraud prevention providers, IT infrastructure providers, and customer support platforms. These providers are bound by contractual obligations to handle your information securely and only for the purposes we authorise.

Regulatory and law enforcement bodies: We are required to share certain information with AUSTRAC (the Australian Transaction Reports and Analysis Centre) and other regulatory or law enforcement bodies where we have reporting obligations or where we receive a lawful request for information. This includes mandatory reporting under the AML/CTF Act.

Responsible gambling services: Where required, we may share limited information with recognised responsible gambling support organisations or self-exclusion schemes, including BetStop (the National Self-Exclusion Register operated by ACMA), in accordance with our obligations under applicable gambling legislation.

Professional advisers: We may share information with our legal advisers, accountants, or auditors where reasonably necessary for the conduct of our business.

Business transfers: If Supreme Casino undergoes a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We would take steps to ensure any recipient continues to handle your information in accordance with this Privacy Policy.

We take all reasonable steps to ensure that third parties with whom we share your information maintain appropriate data security standards.

Overseas Disclosure

Some of our service providers and technology partners are located outside Australia. Where we disclose your personal information to overseas recipients, we take reasonable steps to ensure those recipients handle your information in a way that is consistent with the APPs. By using our services, you acknowledge that your information may be transferred to and processed in countries outside Australia.

Responsible Gambling and Your Information

Supreme Casino is committed to promoting responsible gambling. We use the personal information we hold about you, including your account activity and transaction history, to identify patterns that may indicate gambling harm. Where our monitoring identifies a concern, we may take steps such as contacting you directly, temporarily restricting your account, or referring information to responsible gambling support services.

If you register with BetStop, Australia’s National Self-Exclusion Register, we are required to act on that registration and restrict your access to our services accordingly. We will handle any information relating to your self-exclusion with the utmost care and confidentiality.

If you need support with your gambling, you can contact Gambling Help Online at gamblinghelponline.org.au or call the 24-hour helpline on 1800 858 858.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to operate effectively, remember your preferences, and collect usage data. Cookies are small text files stored on your device that help us recognise you when you return to our site.

We use the following types of cookies:

Essential cookies are necessary for the site to function and cannot be switched off. They are set in response to actions you take such as logging in or filling in forms.

Analytics cookies help us understand how visitors use our site so we can improve its performance and content.

Functionality cookies remember choices you make, such as language preferences, to provide a more personalised experience.

Marketing cookies may be used to deliver content and promotions that are relevant to your interests, where you have provided consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our site.

Data Security

We implement a range of technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, disclosure, or alteration. These include industry-standard SSL encryption, access controls, secure storage systems, and regular security assessments.

While we work hard to protect your information, no method of transmission over the internet is completely secure. We encourage you to use a strong, unique password for your account and to keep your login credentials confidential.

How Long We Keep Your Information

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including any legal, regulatory, or reporting requirements. Under the AML/CTF Act, we are required to retain certain transaction records and identity verification documents for a minimum of seven years. Other records may be kept for different periods depending on the type of information and the applicable legal requirements.

When personal information is no longer required, we take reasonable steps to destroy or de-identify it securely.

Your Rights Under the Privacy Act

You have the right to access the personal information we hold about you and to request that we correct any information that is inaccurate, out of date, incomplete, irrelevant, or misleading. To make an access or correction request, please contact us using the details below.

We will respond to your request within a reasonable time and, in most cases, within 30 days. There is no fee for making a request, though we may charge a reasonable fee to cover the cost of providing access in certain circumstances. If we refuse your request, we will explain our reasons in writing.

If you believe we have breached the APPs in handling your personal information, you have the right to make a complaint. Please contact us directly in the first instance so we have the opportunity to address your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Marketing Communications

Where you have opted in to receive marketing communications from us, we may send you emails or other messages about promotions, new games, and offers. You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email we send you or by contacting our support team. We will process your request promptly and in accordance with the Spam Act 2003 (Cth).

Please note that even if you unsubscribe from marketing, we will still send you essential communications about your account and transactions.

Children and Minors

Our services are strictly intended for persons aged 18 years and over. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we hold personal information belonging to a minor, we will take immediate steps to delete it and close the associated account. If you believe a minor has registered with us, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or the services we offer. Where we make material changes, we will take steps to notify you, such as by posting a notice on our website or sending an email to the address associated with your account. We encourage you to review this page periodically to stay informed about how we handle your personal information.

Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or want to make a complaint, please contact our Privacy Officer:

Supreme Casino Website: https://supreme-casino-australia.com Email: [email protected]

We are committed to resolving any privacy concerns promptly and fairly.